Welcome to Hotel Milano PR (“we”, “us”, “our”). By accessing or using our website, https://hotelmilanopr.com (the “Site”), or by booking a stay with us, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. Acceptance of Terms
By accessing or using our Site or services, you acknowledge that you have read, understood, and agreed to these Terms and our Privacy Policy. If you do not agree, please discontinue use of our Site and services.
2. Eligibility
To make a booking or use our Site, you must be at least 18 years of age and capable of entering a legally binding agreement under applicable law.
3. Reservations and Payments
- All reservations are subject to availability and confirmation.
- Room rates, taxes, and fees are displayed at the time of booking and may vary by date or promotion.
- Payment is typically required at booking or check-in, depending on the rate type or package selected.
- We accept major credit cards and other methods indicated on our Site. Payment details are processed securely by third-party providers.
4. Cancellations, No-Shows, and Refunds
- Cancellation policies vary by rate and offer; they are clearly stated during booking.
- Guests who fail to arrive (“no-show”) may be charged up to the total reservation amount.
- Refunds, if applicable, will be processed through the original payment method within a reasonable period.
5. Check-In / Check-Out
- Check-in time: [Insert standard time, e.g., 3:00 PM]
- Check-out time: [Insert standard time, e.g., 11:00 AM]
- Early check-in or late check-out may be available upon request and subject to additional fees.
6. Guest Responsibilities
- Guests must present a valid photo ID and credit card at check-in.
- You agree to use our property and amenities responsibly and to respect other guests, staff, and property rules.
- Any damage, theft, or loss caused by you or your guests may be charged to your account.
7. Prohibited Activities
Guests and visitors are prohibited from engaging in illegal, unsafe, or disruptive behavior on hotel premises, including but not limited to:
- Smoking in non-designated areas
- Possession or use of illegal substances
- Harassment or threats toward staff or other guests
- Unauthorized photography or recording for commercial purposes
8. Intellectual Property
All content on this Site — including text, images, logos, and design — is the property of Hotel Milano PR or its licensors. You may not copy, reproduce, or distribute any content without prior written consent.
9. Limitation of Liability
To the fullest extent permitted by law, Hotel Milano PR shall not be liable for any indirect, incidental, or consequential damages arising out of your use of our Site or services, including but not limited to loss of data, profits, or goodwill.
10. Force Majeure
We are not responsible for failure to perform obligations due to causes beyond our control, including but not limited to natural disasters, government restrictions, labor disputes, or acts of God.
11. Changes to Terms
We may update these Terms periodically. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our Site or services constitutes acceptance of the revised Terms.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the Commonwealth of Puerto Rico and the United States. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Puerto Rico.
13. Contact Us
If you have questions or concerns about these Terms, please contact us at:
Hotel Milano PR
Address: 307 C. de la Fortaleza, San Juan, 00901
Email: Info@hotelmilanopr.com
Phone: (787) 422-4001
