Welcome to Hotel Milano PR (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://hotelmilanopr.com (the “Site”) or book with us. Please read it carefully.
1. Information We Collect
- Info you give us: name, email, phone, billing/shipping address, payment details (processed by third-party processors), guest preferences, special requests, dates of stay.
- Automatically collected: IP address, device & browser type, pages visited, referrer, timestamps, and analytics cookies.
- Communications: records of messages, chat, phone calls when you contact us.
2. How We Use Your Information
- To process and confirm reservations, send booking confirmations and receipts.
- To respond to inquiries, provide services, and personalize your stay.
- To send marketing communications and offers (you can opt out anytime).
- To analyze and improve our Site and services, ensure security and compliance with laws.
3. Payment Processing
We do not store full payment card details on our servers. Payment is processed by third-party providers (e.g., Stripe, PayPal). Please review the payment provider’s privacy/security terms for how they handle payment data.
4. Cookies & Tracking
We use cookies and similar technologies (Google Analytics, Facebook Pixel, etc.) to improve the Site and for marketing. You can control cookies through your browser—but disabling cookies may reduce Site functionality.
5. Sharing & Disclosure
We may share your data with:
- Service providers (reservation systems, email providers, analytics).
- Partners needed to fulfill your booking (concierge, transport providers) only as required.
- Law enforcement or where required by law, or to protect our rights and safety.
6. Data Security
We maintain reasonable administrative, technical, and physical safeguards. No internet system is perfectly secure—if you suspect suspicious activity, contact us immediately.
7. Data Retention
We keep personal data only as long as needed for the purposes described or as required by law (for example to comply with tax or accounting rules).
8. Your Rights
Depending on your location you may have rights to access, correct, delete, or restrict processing of your personal information, and to receive a copy of your data. To exercise these, contact us below.
9. GDPR (If you are in the EU / EEA)
If you are in the EU/EEA, the lawful bases for processing include: performance of a contract (booking), your consent (marketing), and our legitimate interests (analytics, fraud prevention). You may withdraw consent to marketing at any time.
10. CCPA (If you are a California resident)
California residents may have rights to opt-out of sale of personal information and to request disclosure or deletion of data. We do not “sell” consumer data as defined under the CCPA unless we explicitly state otherwise—if you would like to exercise CCPA rights, contact us.
11. International Transfers
Data may be processed or stored outside your country. We will ensure appropriate safeguards are used where required by law.
12. Third-Party Links
Our Site may link to third-party sites. We are not responsible for their privacy practices; check their policies before sharing personal information.
13. Children
Our services are not for children under 18. We do not knowingly collect information from children under 18. If you believe we have, contact us and we will take steps to delete it.
14. Changes to this Policy
We may update this policy. The “Last updated” date at the top will indicate when changes were made. Please check periodically.
15. Contact Us
If you have questions or want to exercise rights, contact:
Hotel Milano PR
Address: 307 C. de la Fortaleza, San Juan, 00901
Email: Info@hotelmilanopr.com
Phone: (787) 422-4001
